The Role of Explainable Artificial Intelligence (XAI) in Enhancing Customer Trust in Automated Retention Strategies A Systematic Literature Review

Caroline Marchella, Yohannes KurniawanNon-Scopus28 Januari 2026Afiliasi: ID

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OpenAlex: https://openalex.org/W7125953733
DOI: https://doi.org/10.5281/zenodo.18400454