Sentiment Analysis and Customer Satisfaction Prediction on E-Commerce Platforms Based on YouTube Comments Using the XGBoost Algorithm
Ridho Benedictus Togi Manik, Muhammad Aqil Ramadhan, Ihsan Maulana Yusuf, Luluk Muthoharoh, Ardika Satria, Martin Clinton Tosima ManullangNon-Scopus6 Mei 2026Afiliasi: ID