The Role of Explainable Artificial Intelligence (XAI) in Enhancing Customer Trust in Automated Retention Strategies A Systematic Literature Review
Caroline Marchella, Yohannes KurniawanNon-Scopus28 Januari 2026Afiliasi: ID
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Identifier
- DOI: https://doi.org/10.5281/zenodo.18400455
- OpenAlex: https://openalex.org/W7125910854