Building Customer Support AI Agents at 100M-User Scale: An Evaluation-Driven Framework
Aman Gupta, Kevin Rossell, Edesio Alcobaça, José Chrystian Lima Pacheco, Carolina Baptista de Lima, Shao Tang, Luiz Paulo Rabachini, Luis Moneda, Herbert Fei, Daniel Guerreiro e Silva, Rohan RamanathNon-Scopus6 Agustus 2026Afiliasi: BR, ID, MX