The Relationship Between Chatbots & AI Solutions and Human Capital Readiness in The Industry 4.0 Era Towards Customer Experience Satisfaction: A Case Study of Customer Service Talents in Multinational Corporation

Satriyo Adhipranoyo Soeradhyo, Achmad Fajar HendarmanNon-Scopus30 September 2025Afiliasi: ID

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The Relationship Between Chatbots &amp; AI Solutions and Human Capital Readiness in The Industry 4.0 Era Towards Customer Experience Satisfaction: A Case Study of Customer Service Talents in Multinational Corporation